Sunline Central Hotel

- Excellent customer service. Hani and the front of house staff are exceptionally friendly, welcoming, professional and helpful. We stayed a total of 6 nights (split up with a trip to Ninh Binh in between). The team assisted us with many questions throughout our stay, called businesses on our behalf when we didn't have a local mobile number, arranged transport and luggage storage etc. I was also impressed at the details they remembered about us! They must be dealing with hundreds of travellers at a time, but their attention to detail never wavered. - Location is amazing! So central within the Old Quarter. We were able to walk everywhere. Only took Grab occasionally for further destinations. - King size bed is huge and really comfortable mattress - Clean - Great water pressure/temperature - Breakfast buffet was decent

This place was exactly what we needed for our four-day visit to Hanoi - and honestly, it exceeded our expectations. As travelers rather than tourists, we truly appreciate accommodations that offer great value for money while meeting our essential criteria: a very convenient yet quiet location to make the most of the city, impeccable cleanliness, a cozy interior design with smart use of space, a variety of breakfast options, and friendly staff. Sunline Central effortlessly checked all these boxes. A special mention goes to the lovely ladies who take care of the rooms - their dedication to cleanliness, which is so important to us, did not go unnoticed! We were also pleasantly surprised with a complimentary upgrade to a newly renovated executive twin room and loved the turquoise accents on the bed heads.

Great location for someone who wants to discover Hanoi on foot. We saw everything we wanted and didn't even have to use taxi during our stay in Hanoi. Good restaurant selection along the busy street next to the hotel. The staff was great - they agreed to split our bill to make it easier for us to divide the expenses. The staff always greeted us happily and they even got us a cake since I was celebrating my birthday. The breakfast varies each day and you can also order eggs, pancakes, french toast and soup from the chef on top of the breakfast buffet. I recommend trying french toast with strawberry jam! The hotel has a rooftop bar with a great view to the city. I'm happy we decided to stay here :)

Possibly the best hotel I stayed at within the category during my long tour of Vietnam. Following a harrowing ten-hour-long road trip which saw me arriving at 11:30 at night the check-in staff's main concern was to see me in the room. The paperwork was tactfully left for the following day. The kind gesture went a long way. The bed felt just like a cocoon. The room was nicely put together with great views and no bad decorating or poor workmanship. Unlike other hotels in the same category, all was as expected.

Location is absolutely superb and right where you need to be for cafes, bars, and sights of Old Quarter. Breakfast was included and included enough to satisfy even the most picky eater. Choices include Vietnamese dishes as well as western continental offerings. You can have a choice of egg dishes cooked to your wishes as well as Vietnamese noodle soup. The room was prefect for the cost and was spotlessly clean with tea and coffee making facilities. The staff one and all were excellent and made us wish we were able to stay more then one night. Hani was especially attentive and professional in her work at all times.